Patient experience
Patient journeys through the health system can be challenging, confronting, frustrating and scary. Good design and alleviate and in some cases, eliminate, patient experience challenges.
ThinkPlace believes that a good patient experience, where the person is informed, safe, connected to their care and treated with dignity, is achievable when the patient’s voice is present at the design table.
This can mean that they are engaged in deep-dive research to build insights about what works and what doesn’t, or that they participate in co-design sessions with their peers or with clinical and administrative staff to reimagine their experience generally or for specific pathways.
It can mean that people involved in the design and delivery of care are exposed to the patient experience in a raw, powerful way that makes them empathise with the people they are trying to help.
Whether it’s a new model of care, an app to enhance and empower the patient experience, or a service to support patients and their families as they move through their patient journey, ThinkPlace’s approach ensures that the patient experience is one that promotes a sense of control, respect and wellbeing, without compromising safety.
